Privacy Policy

Last updated: July 26, 2026.

Welcome to BroWinner Casino (browinners.org). The protection of your privacy and the security of your personal data are of paramount importance to us. This Privacy Policy describes transparently and in detail the methods of collection, use, storage, and protection of personal information provided by users while browsing our website and using our online gaming services, in compliance with applicable data protection regulations and industry standards for remote gaming.

We invite all users to read this document carefully before accessing our services or registering on our platform.

Data Controller

The Controller of personal data collected through the website browinners.org is BroWinner Casino. For any request, clarification, or exercise of rights relating to privacy and personal data protection, you can contact our Data Protection Officer (DPO) or dedicated support team at any time via the official email address: [email protected].

Fundamental Principles of Processing

The processing of personal data carried out by BroWinner Casino is based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. We are committed to processing your data exclusively for specified, explicit, and legitimate purposes, ensuring high security standards in line with modern data protection requirements and legislation.

What Personal Data We Collect

To offer a secure gaming experience, comply with anti-money laundering and responsible gaming regulations, and ensure the proper functioning of the platform, we collect various categories of personal data:

  • Registration and Identification Data: First name, last name, date of birth, country of residence, home address, email address, phone number, and login credentials (username and encrypted password).
  • Identity Verification Data (KYC - Know Your Customer): Copies of valid identity documents (passport, driver's license), proofs of residence (recent utility bills or bank statements), and documents proving ownership of the payment methods used, in compliance with anti-money laundering and underage gambling prevention laws.
  • Financial and Payment Data: Information relating to transactions carried out on the platform, including details of local and international payment methods commonly used in Australia (such as Visa and Mastercard credit/debit cards, bank transfers, POLi, Neosurf, and authorized digital payment systems). Complete payment card data is handled directly by our certified payment partners via PCI-DSS security standards; BroWinner Casino does not store complete card numbers or CVV codes on its servers.
  • Navigation and Technical Data: IP address, type of browser used, operating system, device information, geographic location data derived from the connection, access times, and pages visited on the browinners.org website, automatically collected via cookies and similar tracking technologies.
  • Gaming Activity Data: History of bets, plays, wins and losses, gaming preferences, interactions with customer service, and participation in promotions or tournaments.
  • Responsible Gaming Data: Information regarding temporary or permanent self-exclusion requests, deposit limits voluntarily set by the user, and reports related to safe gaming management.

Purposes of Processing and Legal Bases

The personal data collected is processed for the following specific purposes and based on the corresponding legal bases:

  • Contract Execution and Account Management: Creation and management of the gaming account, bet processing, deposit and withdrawal management, and provision of customer support. The legal basis lies in the performance of a contract to which the user is a party.
  • Fulfillment of Legal and Regulatory Obligations: Verification of user identity and age, prevention of money laundering and terrorist financing, fraud prevention, and compliance with applicable tax and accounting regulations. The legal basis is the fulfillment of a legal obligation to which the Controller is subject.
  • Protection of Responsible Gaming and Platform Security: Monitoring of gaming behavior to identify signs of risk of pathological addiction, application of self-exclusion measures, and guarantee of the website's IT security. The legal basis lies in the public interest and the obligation to protect players established by industry regulations.
  • Marketing and Promotional Purposes (Prior Consent): Sending commercial communications, promotional offers, personalized bonuses, and updates on casino news via email, SMS, or push notifications. The legal basis is the explicit consent of the user, which can be revoked at any time.
  • Legitimate Interest: Continuous improvement of our services, aggregate statistical analysis on platform usage, prevention of unauthorized access, and judicial protection of BroWinner Casino's rights in case of disputes. The legal basis is the legitimate interest of the Controller.

Processing Methods and Data Security

The processing of personal data is carried out using IT and telematic tools, with logic strictly related to the indicated purposes and, in any case, in such a way as to guarantee the security and confidentiality of the data itself.

BroWinner Casino adopts rigorous technical, physical, and organizational security measures compliant with the highest industry standards (including SSL/TLS encryption for sensitive data transmission, advanced firewalls, intrusion detection systems, and strict access controls to information). These measures are designed to protect personal data from unauthorized access, alteration, disclosure, accidental loss, or unlawful destruction.

Retention of Personal Data

Personal data will be kept for the time strictly necessary to achieve the purposes for which it was collected, in compliance with the principles of necessity and proportionality:

  • Gaming Account and Transaction Data: Retained for the entire duration of the contractual relationship and, following account closure, for the period required by current anti-money laundering, tax, and civil regulations.
  • Marketing Data: Retained until the user revokes their consent or requests the deletion thereof.
  • Navigation and Cookie Data: Retained according to the specific timelines indicated in our Cookie Policy and in any case no longer than the terms established by applicable regulations.
  • Responsible Gaming and Self-Exclusion Data: Retained for the mandatory periods required by gambling regulations to effectively protect vulnerable players.

Communication and Sharing of Data

Users' personal data will not be sold, assigned, or disclosed to third parties without the explicit consent of the data subject, except as expressly provided by law. However, for the proper functioning of the platform and the provision of services, data may be shared with:

  • Payment Service Providers: Credit institutions, credit card management companies, and local and international payment circuits for the secure processing of deposits and withdrawals.
  • Software and Gaming Platform Providers: Third-party companies that provide online casino games, operating in compliance with strict confidentiality and data protection agreements.
  • Regulatory Authorities, Law Enforcement, and Public Bodies: Competent gambling authorities, police forces, judicial authorities, or anti-money laundering bodies, whenever required by laws, regulations, or official orders.
  • Consultants and Technical Partners: Providers of IT services, hosting, data security, and customer support acting as duly appointed Data Processors.

International Data Transfers

Personal data collected by BroWinner Casino is processed and stored securely. Should it be necessary to transfer data to servers or providers located in other jurisdictions, we ensure that such transfer takes place in full compliance with appropriate safeguards, guaranteeing an equivalent level of protection.

Rights of Data Subjects

As data subjects, users enjoy specific rights. In particular, you have the right to:

  • Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed and access such information.
  • Right to Rectification: Request the correction of inaccurate personal data or the integration of incomplete data.
  • Right to Erasure / Right to be Forgotten: Request the deletion of personal data in cases provided for by law (for example, when they are no longer necessary for the purposes for which they were collected).
  • Right to Restriction of Processing: Obtain the restriction of processing under certain circumstances (for example, in case of dispute over data accuracy).
  • Right to Data Portability: Receive the personal data provided in a structured, commonly used, and machine-readable format, and transmit them to another controller.
  • Right to Object: Object at any time to the processing of data based on legitimate interest or for direct marketing purposes.
  • Right to Withdraw Consent: Revoke consent given at any time, without prejudice to the lawfulness of processing based on consent before revocation.

To exercise your rights, you can send a written request to our support email address: [email protected].

Furthermore, should you believe that the processing of your personal data violates applicable regulations, you have the right to lodge a complaint with a competent supervisory authority (such as the Office of the Australian Information Commissioner - OAIC).

Responsible Gaming, Protection of Minors, and Support in Australia

BroWinner Casino actively promotes responsible gaming and adopts rigorous measures to prevent underage gambling and protect at-risk players. Access to the platform is strictly prohibited to minors under 18 years of age. We perform age verification checks on all registered accounts.

We invite our users to maintain control over their gaming habits. If you or someone you know might have gambling-related problems, we encourage you to use the self-limitation and self-exclusion tools available on our site or to contact specialized support organizations operating in Australia, such as:

  • Gambling Help Online: Free, confidential 24/7 support, counseling, and online resources available nationwide (gamblinghelponline or call 1800 858 858).
  • Lifeline Australia: Crisis support and suicide prevention services (call 13 11 14).
  • Gamblers Anonymous Australia: Support groups and fellowship for individuals recovering from gambling addiction.

For any immediate support needs related to account management or the activation of self-exclusion measures, our team can be reached at [email protected].

Changes and Updates to the Privacy Policy

This Privacy Policy may be subject to periodic modifications and updates, particularly following regulatory, jurisprudential, or technological developments, or changes to the services offered by BroWinner Casino. Any substantial changes will be made known to users through the publication of the updated version on our website browinners.org or via dedicated email communications. We recommend checking this page regularly to review the most recent version.