Privacy Policy

Last updated: July 26, 2026.

Welcome to BroWinner Casino (browinners.org). The protection of your privacy and the security of your personal data are of paramount importance to us. This Privacy Policy describes in a transparent and detailed manner how we collect, use, store, and protect the personal information provided by users while browsing our website and using our online gaming services, in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial regulations and industry standards applicable to remote gaming.

We invite all users to read this document carefully before accessing our services or registering on our platform.

Data Controller

The Data Controller for the personal information collected through browinners.org is BroWinner Casino. For any requests, clarifications, or to exercise your rights regarding privacy and personal data protection, you can contact our Data Protection Officer (DPO) or dedicated support team at any time via our official email address: [email protected].

Fundamental Principles of Data Processing

The processing of personal data carried out by BroWinner Casino is based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. We are committed to processing your data exclusively for specified, explicit, and legitimate purposes, ensuring high standards of security in line with PIPEDA requirements and applicable Canadian legislation.

What Personal Data We Collect

To offer a secure gaming experience, comply with anti-money laundering and responsible gaming regulations, and ensure the proper functioning of the platform, we collect various categories of personal data:

  • Registration and Identification Data: First name, last name, date of birth, country of residence, home address, email address, phone number, and login credentials (username and encrypted password).
  • Identity Verification Data (KYC - Know Your Customer): Copies of valid government-issued identification documents (driver's license, passport), proof of residence (recent utility bills or bank statements), and documents proving ownership of the payment methods used, in compliance with Canadian anti-money laundering laws and the prevention of underage gambling.
  • Financial and Payment Data: Information regarding transactions made on the platform, including details of local and international payment methods commonly used in Canada (such as Visa and Mastercard credit/debit cards, Interac, bank transfers, e-wallets, and authorized digital payment systems). Complete payment card details are handled directly by our certified payment partners using PCI-DSS security standards; BroWinner Casino does not store complete card numbers or CVV codes on its servers.
  • Navigation and Technical Data: IP address, browser type, operating system, device information, geographic location data derived from the connection, access times, and pages visited on the browinners.org website, collected automatically through cookies and similar tracking technologies.
  • Gaming Activity Data: History of bets, plays, wins and losses, gaming preferences, customer service interactions, and participation in promotions or tournaments.
  • Responsible Gaming Data: Information regarding requests for temporary or permanent self-exclusion, deposit limits voluntarily set by the user, and reports related to safe gaming management.

Purposes of Processing and Legal Bases

The personal data collected is processed for the following specific purposes and based on the corresponding legal bases under applicable data protection laws:

  • Performance of Contract and Account Management: Creation and management of the gaming account, processing of bets, management of deposits and withdrawals, and provision of customer support. The legal basis is the performance of a contract to which the user is a party.
  • Fulfillment of Legal and Regulatory Obligations: Verification of user identity and age, prevention of money laundering and terrorist financing, fraud prevention, and compliance with Canadian tax and regulatory requirements. The legal basis is compliance with a legal obligation to which the Controller is subject.
  • Responsible Gaming Protection and Platform Security: Monitoring gaming behavior to identify signs of problem gambling, enforcement of self-exclusion measures, and ensuring the cybersecurity of the website. The legal basis resides in public interest obligations and player protection duties established by gaming regulators.
  • Marketing and Promotional Purposes (With Consent): Sending commercial communications, promotional offers, personalized bonuses, and updates on casino news via email, SMS, or push notifications. The legal basis is the user's explicit consent, which can be revoked at any time.
  • Legitimate Interests: Continuous improvement of our services, aggregated statistical analysis of platform usage, prevention of unauthorized access, and legal defense of BroWinner Casino's rights in the event of disputes. The legal basis is the legitimate interest of the Controller.

Processing Methods and Data Security

The processing of personal data is carried out using IT and telematic tools, with logic strictly related to the indicated purposes and, in any case, in a manner that guarantees the security and confidentiality of the data.

BroWinner Casino adopts rigorous technical, physical, and organizational security measures that comply with the highest industry standards (including SSL/TLS encryption for the transmission of sensitive data, advanced firewalls, intrusion detection systems, and strict access controls to information). These measures are designed to protect personal data from unauthorized access, alteration, disclosure, accidental loss, or unlawful destruction.

Retention of Personal Data

Personal data will be retained for no longer than necessary to achieve the purposes for which it was collected, in compliance with necessity and proportionality principles:

  • Gaming Account and Transaction Data: Retained for the duration of the contractual relationship and, following account closure, for the period required by applicable anti-money laundering, tax, and civil regulations.
  • Marketing Data: Retained until the user revokes consent or requests data deletion.
  • Navigation and Cookie Data: Retained according to the specific timelines indicated in our Cookie Policy and in any case no longer than permitted by applicable law.
  • Responsible Gaming and Self-Exclusion Data: Retained for the mandatory periods required by gambling regulations to effectively protect vulnerable players.

Communication and Sharing of Data

Users' personal data will not be sold, assigned, or disclosed to third parties without the explicit consent of the data subject, except as expressly provided by law. However, for the proper functioning of the platform and the delivery of services, data may be shared with:

  • Payment Service Providers: Financial institutions, credit card management companies, and local and international payment networks (such as Interac) for the secure processing of deposits and withdrawals.
  • Software and Gaming Platform Providers: Third-party companies that supply online casino games, operating under strict confidentiality and data protection agreements.
  • Regulatory Authorities, Law Enforcement, and Public Bodies: Competent gaming authorities, police forces, judicial authorities, or Canadian and international anti-money laundering bodies, where required by laws, regulations, or official orders.
  • Consultants and Technical Partners: IT service, hosting, data security, and customer support providers acting as duly appointed processors in accordance with applicable privacy regulations.

International Data Transfer

Personal data collected by BroWinner Casino is primarily stored within secure Canadian data centers and jurisdictions offering equivalent protection. Should it become necessary to transfer certain data to servers or providers located outside of Canada, we ensure that such transfer takes place in full compliance with adequate safeguards required by law, ensuring an equivalent level of protection.

Rights of Data Subjects

As data subjects, users possess specific rights under applicable privacy laws. In particular, you have the right to:

  • Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed and access such information.
  • Right to Rectification: Request the correction of inaccurate personal data or the completion of incomplete data.
  • Right to Erasure: Request the deletion of personal data in cases provided by law (for example, when they are no longer necessary for the purposes for which they were collected).
  • Right to Restriction of Processing: Obtain the restriction of processing under certain circumstances (for example, in the event of a dispute regarding data accuracy).
  • Right to Data Portability: Receive the personal data provided in a structured, commonly used, and machine-readable format, and transmit it to another controller.
  • Right to Object: Object at any time to the processing of data based on legitimate interests or for direct marketing purposes.
  • Right to Revoke Consent: Revoke previously granted consent at any time, without prejudice to the lawfulness of processing based on consent before its revocation.

To exercise your rights, you can send a written request to our support email address: [email protected].

Furthermore, if you believe that the processing of your personal data violates privacy provisions, you have the right to lodge a complaint with a competent supervisory authority (such as the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner).

Responsible Gambling, Minor Protection, and Support in Canada

BroWinner Casino actively promotes responsible gambling and adopts rigorous measures to prevent underage gambling and protect at-risk players. Access to the platform is strictly prohibited to individuals under the age of 19 (or 18 depending on the province/territory). We perform age verification checks on all registered accounts.

We invite our users to maintain control over their gaming habits. If you or someone you know may have a gambling problem, we encourage you to use the self-limitation and self-exclusion tools available on our site or to contact specialized support organizations operating in Canada, such as:

  • ConnexOntario: Providing free, confidential, 24/7 support for mental health, addictions, and problem gambling issues (accessible across Ontario and partnering regions).
  • Gambling Helpline / PlaySmart: Provincial support resources offering free information, assistance, and referral services for problem gamblers and their families.
  • Gamblers Anonymous Canada: A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

For any immediate support needs related to account management or the activation of self-exclusion measures, our team can be reached at [email protected].

Amendments and Updates to the Privacy Policy

This Privacy Policy may be subject to periodic amendments and updates, particularly following regulatory, jurisprudential, or technological developments, or changes to the services offered by BroWinner Casino. Any substantial changes will be communicated to users by publishing the updated version on our website browinners.org or through dedicated email communications. We recommend checking this page regularly to review the most recent version.