Privacy Policy

Last updated: 26 July 2026.

Welcome to BroWinner Casino (browinners.org). Protecting your privacy and ensuring the security of your personal data is an absolute priority for us. This Privacy Policy outlines in a transparent and detailed manner how we collect, use, store, and protect personal information provided by users while navigating our website and using our online gaming services, in compliance with the General Data Protection Regulation (UK GDPR / EU Regulation 2016/679) and applicable United Kingdom data protection legislation, as well as provisions established by the relevant regulatory authorities for remote gambling.

We invite all users to read this document carefully before accessing our services or registering on our platform.

Data Controller

The Data Controller for personal data collected through the browinners.org website is BroWinner Casino. For any requests, clarifications, or to exercise your rights regarding privacy and personal data protection, you may contact our Data Protection Officer (DPO) or dedicated support team at any time via our official email address: [email protected].

Fundamental Processing Principles

Personal data processing carried out by BroWinner Casino is based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We are committed to processing your data strictly for specified, explicit, and legitimate purposes, guaranteeing high security standards in line with the requirements of UK data protection laws and GDPR principles.

What Personal Data We Collect

To provide a safe gaming experience that complies with anti-money laundering and responsible gambling regulations, as well as ensuring the smooth operation of the platform, we collect various categories of personal data:

  • Registration and Identification Data: First name, surname, date of birth, country of residence, residential address, email address, phone number, and account credentials (username and encrypted password).
  • Identity Verification Data (KYC - Know Your Customer): Copies of valid identity documents (passport, photocard driving licence, national ID card), proof of address (recent utility bills or bank statements), and documentation confirming ownership of used payment methods, in accordance with United Kingdom and European laws on anti-money laundering and underage gambling prevention.
  • Financial and Payment Data: Information regarding transactions conducted on the platform, including details about popular UK and international payment methods (such as Visa and Mastercard debit cards, bank transfers, e-wallets like PayPal, Neteller, Skrill, and Apple Pay). Complete payment card details are managed directly by our certified payment partners via PCI-DSS security standards; BroWinner Casino does not store full card numbers or CVV codes on its servers.
  • Technical and Browsing Data: IP address, browser type, operating system, device information, geolocation data derived from the connection, access times, and pages visited on the browinners.org website, automatically collected via cookies and similar tracking technologies.
  • Gaming Activity Data: Betting, wagering, winning and loss history, gaming preferences, customer service interactions, and participation in promotions or tournaments.
  • Responsible Gambling Data: Information regarding requests for temporary or permanent self-exclusion, voluntary deposit limits set by the user, and records related to safe gambling management.

Purposes of Processing and Legal Bases

Collected personal data is processed for the following specific purposes and based on the corresponding legal grounds:

  • Performance of Contract and Account Management: Creation and administration of the gambling account, processing bets, managing deposits and withdrawals, and providing customer support. The legal basis is the performance of a contract to which the user is party.
  • Compliance with Legal and Regulatory Obligations: User age and identity verification, prevention of money laundering and terrorist financing, fraud detection, and compliance with United Kingdom tax and accounting regulations. The legal basis is compliance with a legal obligation to which the Data Controller is subject.
  • Safeguarding Responsible Gambling and Platform Security: Monitoring gambling behavior to detect indicators of problem gambling risks, implementing self-exclusion measures, and ensuring website cybersecurity. The legal basis lies in substantial public interest and legal obligations mandated by gambling authorities.
  • Marketing and Promotional Purposes (Subject to Consent): Sending marketing communications, promotional offers, tailored bonuses, and updates about casino news via email, SMS, or push notifications. The legal basis is explicit user consent, which can be withdrawn at any time.
  • Legitimate Interest: Continuous improvement of our services, aggregated statistical analysis regarding platform usage, preventing unauthorized access, and protecting BroWinner Casino's legal rights in the event of disputes. The legal basis is the Controller's legitimate interest.

Processing Methods and Data Security

Personal data processing is carried out using automated and electronic tools, strictly aligned with the specified purposes, and configured to ensure the security and confidentiality of the data.

BroWinner Casino implements rigorous technical, physical, and organisational security measures conforming to top industry standards (including SSL/TLS encryption for sensitive data transmission, advanced firewalls, intrusion detection systems, and strict access controls). These measures are designed to safeguard personal data against unauthorized access, alteration, disclosure, accidental loss, or unlawful destruction.

Personal Data Retention

Personal data will be stored for no longer than strictly necessary to fulfill the purposes for which it was collected, adhering to the principles of necessity and proportionality:

  • Account and Transaction Data: Retained for the duration of the contractual relationship and, following account closure, for the period mandated by applicable anti-money laundering, tax, and statutory laws (generally 5 to 10 years depending on regulatory requirements).
  • Marketing Data: Retained until the user withdraws consent or requests its erasure.
  • Browsing and Cookie Data: Retained according to specific timeframes detailed in our Cookie Policy and no longer than statutory limits allow.
  • Responsible Gambling and Self-Exclusion Data: Retained for mandatory periods required by gambling regulations to protect vulnerable players effectively.

Data Communication and Disclosure

User personal data will not be sold, rented, or shared with third parties without explicit consent, except as expressly provided by law. However, to ensure proper platform functionality and service delivery, data may be shared with:

  • Payment Service Providers: Banking institutions, card processing companies, and payment gateways for the secure processing of deposits and withdrawals.
  • Gaming Software Providers: Third-party providers powering online casino games, operating under strict confidentiality and data protection agreements.
  • Regulatory Authorities and Law Enforcement: Competent gambling regulatory bodies, police forces, judicial authorities, or anti-money laundering organizations within the UK or internationally when required by law or official orders.
  • Technical Consultants and Partners: IT, hosting, data security, and customer service providers acting as Data Processors pursuant to data protection law.

International Data Transfers

Personal data collected by BroWinner Casino is primarily stored within the United Kingdom and the European Economic Area (EEA). Should it become necessary to transfer data to servers or providers outside these areas, we ensure such transfers take place in full compliance with recognized legal safeguards (such as Standard Contractual Clauses or adequacy decisions), ensuring a level of protection equivalent to UK standards.

Data Subject Rights

As a data subject, users hold specific rights under data protection laws. In particular, you have the right to:

  • Right of Access: Obtain confirmation as to whether your personal data is being processed and access such information.
  • Right to Rectification: Request the correction of inaccurate personal data or completion of incomplete data.
  • Right to Erasure / Right to be Forgotten: Request the deletion of personal data where permitted by law (e.g, when no longer necessary for the original purposes).
  • Right to Restriction of Processing: Request restriction of processing under certain circumstances (e.g, if data accuracy is contested).
  • Right to Data Portability: Receive personal data provided in a structured, commonly used, machine-readable format, and transfer it to another controller.
  • Right to Object: Object at any time to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Revoke previously granted consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please submit a written request to our support team: [email protected].

Additionally, if you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office - ICO).

Responsible Gambling, Protection of Minors, and UK Support

BroWinner Casino actively promotes responsible gambling and applies strict measures to prevent underage gambling and protect players at risk. Access to the platform is strictly prohibited to individuals under 18 years of age. We perform age verification checks on all registered accounts.

We encourage our users to maintain control over their gambling habits. If you or someone you know is experiencing gambling-related issues, we encourage you to use the self-limitation and self-exclusion tools available on our site, or contact specialized support organisations operating in the United Kingdom, such as:

  • National Gambling Helpline (GamCare): Free, confidential support and advice available 24/7 on 0808 8020 133 or via gamcare.org.uk.
  • GAMSTOP: Free national online self-exclusion scheme allowing you to restrict your online gambling activities (gamstop.co.uk).
  • BeGambleAware: Provides information, advice, and support to keep people safe from gambling harms (begambleaware.org).
  • Gamblers Anonymous UK: A self-help fellowship of men and women sharing experiences to help solve common gambling problems (gamblersanonymous.org.uk).

For any immediate support regarding account management or activating self-exclusion measures, our team can be reached at [email protected].

Amendments and Updates to the Privacy Policy

This Privacy Policy may undergo periodic updates to reflect regulatory changes, case law developments, technological advances, or updates to BroWinner Casino services. Any substantial changes will be communicated to users by publishing the updated version on our website browinners.org or via email notification. We advise reviewing this page regularly to check the latest version.